A Conceptual Framework for Designing User-Centric and Responsive Digital Experiences in the Built Environment

Yujeung Eum¹, Sun Ah Bae¹, Hyun Woo Kim¹, Yoan Song¹, Seung Hyun Cha¹

1. Korea Advanced Institute of Science and Technology

Published in Proceedings of the International Conference on Smart and Sustainable Built Environment (SASBE 2024), edited by Ali GhaffarianHoseini, Amirhosein GhaffarianHoseini, Farzad Rahimian and Mahesh Babu Purushothaman. Springer Nature, Lecture Notes in Civil Engineering, volume 591, 2025, pages 23 to 33. DOI 10.1007/978-981-96-4051-5_3.

Abstract

This paper introduces a novel conceptual framework for designing user-centric and responsive digital experiences in cultural institutions. Although digital displays are widely used in exhibitions, the lack of research guiding their effective integration into the physical space often leads to disconnected, less immersive experiences for visitors. Our framework addresses this gap by expanding the boundary of traditional spatial design to seamlessly incorporate digital displays, focusing on the dynamic interplay between content, space, and visitors. It examines experiences across three dimensions: content-space, visitor-content, and space-visitor. These experiences aim to fulfill the core objectives of cultural institutions: educating, entertaining, providing escapism, and delivering aesthetic pleasure while incorporating four experiential layers enabled by advanced digital technologies: immersive, interactive, contextual, and integrative. This comprehensive approach of merging institutional goals with the possibilities afforded by digital technologies establishes a new standard for designing digital experiences in cultural institutions. Our conceptual framework will provide a valuable tool for curators and spatial designers seeking to create meaningful visitor experiences suited to the digital age.

Keywords

Session

Presented in Track G, Friday 8 November 2024, 16:30 to 18:30, room WG 1001, Auckland University of Technology. Session chair Dr Funmilayo Ebun Rotimi.

How to Cite

Eum, Y., Bae, S. A., Kim, H. W., Song, Y., & Cha, S. H. (2025). A Conceptual Framework for Designing User-Centric and Responsive Digital Experiences in the Built Environment. In A. GhaffarianHoseini, A. GhaffarianHoseini, F. Rahimian, & M. B. Purushothaman (Eds.), Proceedings of the International Conference on Smart and Sustainable Built Environment (SASBE 2024) (Lecture Notes in Civil Engineering, Vol. 591, pp. 23–33). Springer Nature Singapore. https://doi.org/10.1007/978-981-96-4051-5_3

About the Conference

Presented at SASBE 2024, the International Conference on Smart and Sustainable Built Environment, held in Auckland from 7 to 9 November 2024 and chaired by Professors Ali and Amirhosein GhaffarianHoseini, founders of GDI Academy. The version of record is published by Springer Nature; this page is the conference archive record kept by GDI Academy.